Frequently asked questions

You can register using the digital registration form.

If you would like to become a true part of the cooperative, a membership is the best option. This is subject to conditions, including the requirement that you sell all of your cultivated products through Plantion.

If you are already a member of another auction, you can still supply products to Plantion by becoming a guest member. You will need permission from your ‘parent auction’ to sell some of your production through Plantion.

Growers outside of the Netherlands, Belgium and Germany who wish to supply to Plantion can register with Plantion as a foreign supplier.

If you are not a (guest) member or foreign supplier, you can still supply products to Plantion under certain conditions. A regular supply is one of these requirements. After reviewing your registration form, Plantion will decide whether or not to allow your registration.

Our building in Ede consumes very little gas and emits only a minimal amount of CO₂. We are eager to work with you to ensure that things stay this way. We are therefore happy to grant commercial vehicles that meet diesel emissions standards and have a maximum weight a permit to enter our loading hall.

You can find all rates and costs here.

Products can be supplied until 04.00 hrs at the latest on auction days. Plantion uses time slots to prevent congestion and waiting times. You or your carrier can reserve a time slot for unloading using the Boltrics web portal or free app. By staggering the supply, Plantion can prepare your products for auction more efficiently and with greater attention. You can read more about Time Slot Management here.

Do you want to take advantage of the convenience of selling your flowers and plants online? Plantion offers you various options, including Clock Presale (KVV) and the webshop. Read more about online sales here.

Plantion’s aim is to trade its suppliers’ products at the best possible prices, and acting as an intermediary is an important tool. Plantion acts as ‘broker’, putting you in touch with interested purchasers elsewhere. This often involves large quantities of products that need to be delivered on a certain date at an agreed price.

Plantion’s intermediary services are international in scope and link growers in Europe, Israel, Africa and South America with wholesalers and exporters who in turn serve supermarkets, garden centres, DIY shops and florists.

Our intermediary services give growers certainty of supply and sales. A Plantion intermediary will supervise your complete order process and take care of payment, so there are no risks to you. Plantion connects and gives peace of mind!

Do you also want to deliver directly to customers, without financial risk?
Please contact us.

With a supply from 75 selected growers, purchasers at Plantion Shop & Go can enjoy a varied range of trees, shrubs and perennials year-round.

If products that you have supplied are traded, Plantion will ensure reliable and rapid financial settlement. You will be paid the product value after one week, after withholding of all agreed deductions. You will receive a daily invoice for each day on which you have supplied products. You will also receive an annual overview for your accounts every year (free of charge).

You can find the current packaging rates here.

You can only purchase at Plantion if you are a green reseller. This includes florists, garden centres, landscaper gardeners, etc. If you have a hardware/homewares store, please visit the Plantion Wholesale Centre for which there is a separate registration form.

You can register using the digital registration form.

If you purchase products at Plantion, you can pay for them via direct debit. There are no costs involved. Debit card payments are possible exceptionally and not for online purchases. The costs are then €10.00 per invoice. Cash payment is not possible.

If you use the option of paying for your purchases by direct debit, a B2B Sepa direct debit will already have been set up. What you buy today, for example, is presented to the bank for collection at the end of the day. In accordance with the statutory regulations, information provision will then be initiated tomorrow and the amount will be debited from your account the day after tomorrow.

During the registration procedure, Plantion’s administration department will create a SEPA authorisation form for the customer. The customer’s bank must sign the authorisation form, which must then be returned to us for confirmation. The direct debit authorisation will then be activated.

Yes, you can! For this, you will need to request additional login codes.

After you have registered, a login code for the webshop will be provided. This allows you to log in and purchase in the webshop.

Online purchasing via the webshop can be done from anywhere and at any time of the day, in quantities that you determine yourself. Purchased products are delivered and paid for by Plantion as much as possible at the same time as your clock purchases.

Would you like to register or do you have questions about the webshop? Please contact us at klantenservice@plantion.nl / +31 318 66 17 70.

As a Plantion purchaser, you will automatically receive a login code for KOA – Distance Selling. This will allow you to purchase ‘live’ at the auction clock over the internet, without having to make a special trip to Ede. You can purchase via KOA from home, the office or your box at Plantion, and even from an auction room elsewhere. All you need is a stable internet connection. You can collect products that you have purchased from Plantion yourself, or have them delivered through Plantion.

You can read more about Distance Selling here.

A good headset is required to purchase KOA. You can purchase this via Plantion. The costs for this are €60.00.
You can order KOA headsets online. For further questions, please contact Patricia Willemsen via: patriciawillemsen@plantion.nl / (+31) 0318 – 661797.

Every evening before the auction, part of the clock range is available for sale online, at fixed prices. This concerns a maximum of 50 percent of the products that growers currently supply to Plantion. If you use Presale, you have first choice, so to speak, and you will in any case get the products you want. On the other hand, prices may differ from the prices on the clock the next morning.

Clock Presale is a module in the webshop. In the webshop you will find a catalog with the current clock range. The products available for Sale (and their prices) are shown here.

Invoices are sent to your e-mail address daily around 12:00. Have you not received yours or have you lost the e-mail? If so, please contact our customer service at +31 (0)318-66 17 70.

Have you lost your bank PIN? Then please contact customer service at +31 (0) 318-66 17 70.

Please contact our customer relations managers.

To make use of the Plantion delivery service, please send an e-mail to bezorgservice@plantion.nl. Have you never before requested transport from our transport service? Then contact our customer relations managers.

Orders for intermediation can be e-mailed to bestellingen@plantion.nl , If you prefer to contact us by telephone, please call +31 (0)0318 – 661770.

Box holders can be found in the building adjacent to the docks.

You can sit and log in wherever there is no reservation on the display. If there is a reservation on the display but the purchaser is not there by 06.00 hrs, his/her reservation for that day will be cancelled and you will be able to take his/her seat and log in there.

You can log in when you’re in the auction room by entering your purchaser number in the display at your seat. Remember to add a 1 or 2 to the number (if you are going to be purchasing as two people at the same time using the same number) – e.g. 223331 or 223332.

You can print your loading slips free of charge on the balustrade upstairs, where there are two printers, or at the service point downstairs, where there are also two printers, as soon as you have logged out.

If are missing a product or have a complaint, you must report it to the service point on the same day so that Plantion employees have enough time to locate the product for you.

Products delivered: on the day of arrival, you can report to the service point by e-mailing servicepunt@plantion.nl.

In the event of a quality problem, please contact the quality inspection team at keur@plantion.nl, making sure to attach a photograph.

You can park in the loading hall if you have a vehicle under 7.5 tonnes. Vehicles over 7.5 tonnes must park outside at the (express) docks.

An express dock is for quick loading and/or unloading only. Cars must not be left at the express dock during the auction process.

You can request a dock reservation from the logistics department by calling +31(0) 318661829.

Lock plates are keyed by a logistics employee and, as such, can only be keyed by the same logistics employee. For this, please contact us at internal logistics: +31 (0)318-661810.

With Danish containers, you rent the container and the number of shelves, so the container and shelves are yours. Danish containers therefore always have an owner (buyer, grower, transporter and Plantion).

With load carriers, you only rent a lock plate if you are transporting the load carrier outside the auction. Within the auction, customers can use the auction trolleys without having to rent them.

You will receive a Danish container if you buy +51% of the products on the trolley.

This also applies to CCs and shelves.

There must always be a packaging receipt on the load carrier.

Packaging is paid out on the same day as it is handed in for that day’s auction. If you return packaging after the auction, it will be paid out on the next shopping day..

The amount of the returned packaging simply remains the same when you stop buying for a while.

You can load your products in the loading hall. Your products will be brought to your car. There is a number on the ground at the front of each parking space. You must give this number to the service point so that we can deliver your products to your car once the auction has ended. You are not permitted to enter the distribution hall during or after the auction. Once the auction has ended, you can wait with your car until your products arrive.

If you are at a dock or express dock, your products will also be brought to you and you can load them there.

There are various opening times at Plantion. An overview is provided here.

It usually takes 2 days before a correction based on a re-inspection can be seen on the invoice, with the lead time of the process depending on the time of presentation (as an immediate purchase or afterwards) and the assessment of the complaint that has been made.

Usually, search notifications can be seen on invoices the next working day. The turnaround time depends on the time of the search notification (this must be made immediately after purchase or immediately after receipt where the delivery service is used) and the assessment of the notification.

If you wish to take an auction trolley with you, it must have a lock plate. Lock plates can be requested from the logistics department, where you can also specify the period for which you wish to hire them (day, week, month, quarter, year).

Danish trolleys can be used ‘freely’. Depending on the duration of use, a rental fee will be charged. Buyers have 1 day rental free (day of purchase), growers 2 days (day of collection, day of delivery). If you need Danish trolleys for a longer period of time, it is cheaper to rent them. You can do so through Plantion (email; logistiekemiddelen@plantion.nl or ask for the Danish trolley administration), or you could also go to a ContainerCentrale, for example.

If you are a grower or carrier and you wish to unload at the Plantion docks, you must reserve a time slot before your arrival at Plantion.

The link and login details for the web portal can be requested from Eelco van der Vegt by e-mailing eelcovandervegt@plantion.nl.

You can reserve a time slot via the ‘Create a reservation’ menu in the web portal. There, click on the ‘Create a time slot reservation trip’ link. You will then be taken to the app where you can follow the steps to create a reservation.

You can change your reservations via the ‘Change reservations’ menu. Your reservations will be displayed on your screen. When you click on a reservation, you will be taken to the app where you can change it. In the app, you can choose from three options:

1. Change trip details: modify your own reference (e.g. driver or vehicle registration number).
2. Modify reservation: modify your time slot.
3. Delete a reservation.

Follow the steps on your screen to change trip details and to modify and delete reservations.

This can be found in the ‘Your reservations’ menu. Here, you will be able to see all of your reservations.

You can reserve a time slot for unloading at Plantion three days in advance.

When you go to reserve a time slot through the web portal, you will be able to see all available time slots on your screen. Once the maximum number of reservations for a time slot has been reached, the time slot will automatically be removed from the list.

When registering, carriers will be sent a time slot document. The driver must bring this document to Plantion, either printed out or on a smartphone.
If you are a driver and you are unable to bring a printout or PDF of the time slot document, there is a second option,
which is to bring the reservation number for your time slot. This is the sequential number that you will see in the web portal next to your reservations: TS2000000010

When you arrive at Plantion, you can unload at a dock with a green traffic light, which means that the dock is free for unloading. When you arrive, sign in with your time slot document or code with a logistics employee.

If a driver signs in late, the logistics employee will tell the driver where and when he/she can unload. This will depend on how much space is available space at the docks. Plantion wants to be able to assist you as promptly as possible.

If you arrive at Plantion too early, start by signing in with a logistics employee. He/she will then be able to tell you the dock at which you can unload, which will depend on the dock schedule. If space is available earlier, the driver may unload at that time. Plantion wants to be able to assist you as promptly as possible.

You can change your reservations via the ‘Change reservations’ menu. You can do this any time up until the point at which you sign in at Plantion. The time slots available to select will always be in the future: at 01.55 hrs, you can still reserve the 02.00 – 02.30 hrs but at 02.05 hrs, the next available time slot will be 02.30 – 03.00 hrs.

Yes, the web portal and app link work on phones too. This means that drivers can reserve time slots without having to use a laptop or PC.

If the ‘Create a time slot reservation trip’ link does not work on your phone, you need to disable ‘block pop-ups’ in your phone’s settings.

You can reset your password on the login screen of the web portal. You will receive an e-mail with a link that you need to click to reset your password. You should click on the link and enter a new password.

The telephone number is +31(0) 318661810.

You can send a message to Eelco van der Vegt. E-mail: eelcovandervegt@plantion.nl or Renate van Barneveld. E-mail: renatevanbarneveld@plantion.nl. Tel: +31(0) 318661744.

You can send a message to Eelco van der Vegt. E-mail: eelcovandervegt@plantion.nl.

Renate van Barneveld. E-mail: renatevanbarneveld@plantion.nl. Tel: +31(0) 318661744.